Privacy Policy

SYNEXID EXPORT INDONESIA

Last Updated: 31 Dec 2025

1. Introduction Welcome to the official website of SYNEXID EXPORT INDONESIA ("We", "Us", or "Synexid"). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our export services.

2. Information We Collect We may collect the following types of information for business and communication purposes:

• Identity Data: Full name, company name, job title.

• Contact Data: Email address, phone/WhatsApp number, office or shipping address.

• Transaction Data: Details of orders, purchase history, and payment information (if any transaction occurs).

• Technical & Usage Data: IP address, browser type, time zone setting, and information about how you use our website.

3. How We Use Your Information The data we collect is used solely for the following purposes:

• Processing requests for quotations (RFQ) and export orders.

• Communicating with you regarding shipment status, logistics, and export documentation.

• Sending promotional information or product catalogs (you may unsubscribe at any time).

• Internal purposes such as auditing, data analysis, and legal compliance (Customs/Tax).

• Traffic Analysis: We use third-party tools, specifically Google Analytics and Google Search Console, to monitor website traffic, analyze visitor demographics (country/region), and understand user behavior to improve our services and digital advertising performance.|
  

4. Sharing of Information We DO NOT sell your personal data to any third party. However, we may share your data with trusted third parties strictly for operational export purposes:

• Logistics Partners: (Freight Forwarders, Shipping Lines) for cargo delivery.

• Government Authorities: (Customs, Ministry of Trade) for export-import legality and compliance.

• Service Providers: IT service providers for website hosting and data analysis.
  

5. Cookies and Tracking Technologies Our website uses "Cookies" and similar technologies to enhance user experience.

• Google Analytics & Search Console: We utilize these tools to collect anonymous information such as the number of visitors to the site, where visitors have come to the site from, and the pages they visited. This helps us to improve the website and tailor our marketing campaigns.

• You can choose to disable cookies through your browser settings, although this may affect the functionality of the website.
  

6. Data Security We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. However, please note that data transmission over the internet is never 100% secure.

7. Your Rights Subject to applicable laws, you have the right to request access to, correction of, or deletion of your personal data stored in our database. Please contact us if you wish to exercise these rights.

8. Contact Us If you have any questions regarding this Privacy Policy, please contact us at:

SYNEXID EXPORT INDONESIA

• Email: office@synexid.com]

• WhatsApp: +62 851-8336-9421

• Address: Bekasi, West Java - Indonesia